Frequently Asked Questions
Everything you need to know about shopping plastic-free.
How do you ensure your shipping is plastic-free?
We use 100% plastic-free packaging, including paper tape, recycled cardboard boxes, and compostable starch-based packing peanuts to ensure your order arrives safely without harming the planet.
What is your return policy?
We offer a 30-day return window for unused and unopened products in their original packaging. Due to hygiene reasons, certain personal care items like toothbrushes or menstrual cups cannot be returned.
How can I track my order?
Once your order is dispatched, you will receive an email with a tracking link. We partner with carbon-neutral couriers whenever possible to minimize the environmental impact of your delivery.
Are all your products vegan and cruelty-free?
The majority of our range is vegan; however, we do stock some items containing responsibly sourced beeswax. Every product we carry is strictly cruelty-free and never tested on animals.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay. All transactions are encrypted and secure.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location and the weight of your parcel.